General Trade Global Limited (hereinafter referred to as General Trade) is fully committed to protecting the privacy of Clients. This includes Clients’ personal and financial information. By opening an account, the client gives General Trade consent to collect, process and store personal information as explained below.
of Personal Information
General Trade collects the necessary information from our clients' required to open an account, and provide services, safeguard assets, privacy and conform with the regulations concerning the Anti Money Laundering obligations.General Trade may , in certain circumstances, gather information from relevant banks and/or credit agencies, and/or other sources, to enable us to identify our client requirements and preferences to provide better services.
information General Trade collects may include:
Personal information provided to General Trade by the client in the application form, such as name, address, date of birth, email address, income, and income source, in order to facilitate the evaluation of client’s application. The information provided to General Trade is also used for the purpose of communicating with our client.
Information about the anticipated volume and value of a client’s transactions with General Trade, and income information to enable the construction of client’s economic profile.
Information necessary to verify a client’s identity and ability to use General Trade Services (KYC), such as an identification card, passport or driver's license. This also includes background information that General Trade receives about the client from public records or from other entities not affiliated with General Trade.
of Personal Information/Opt Out
No personal information will be shared with any third parties without the client’s permission or as mandated by applicable laws.
General Trade collects personal information only as required to provide services and security to its clients. This information helps improve services, customize browsing experience and enables General Trade to inform clients of additional relevant products, services or promotions. Client's must give their consent to General Trade for using this data for such purposes.
If the client does not wish to receive information of this nature for any reason, he or she can contact General Trade at the following address: [email protected].
The client is not bound to provide General Trade with any of the personal information that is requested. General Trade reserves the right to refuse to open any account or provide any services.
Whilst all reasonable attempts are made to ensure that all client information held by General Trade remains current, accurate and complete. The client should notify General Trade immediately of any change to the clients' information.
General Trade does not sell, license, lease, or otherwise disclose personal information to third parties, except as described in this Privacy Statement.
General Trade reserves the right to disclose information as necessary to credit reporting or collection agencies as reasonably required in order to provide the services.
To help improve services, General Trade may engage third parties to help carry out certain internal functions such as account processing, fulfilment, client service, client satisfaction surveys or other data collection activities relevant to it's business. The shared information may also be used to provide professional, legal, or accounting advice to General Trade. The use of this information is strictly limited to the performance of the above and is not permitted for any other purpose. All third parties with which General Trade shares personal information are required to protect such personal information in accordance with the relevant legislation.
Should a client be introduced, the introducer may have access to the client's information. The client must consent unequivocally to the sharing of this information with his business Introducer.
General Trade reserves the right to disclose personal information to third parties where required by law, regulatory, law enforcement or other government authority of a competent jurisdiction in order to comply with a demand for information and/ or protect its rights and/or to comply with such legal proceedings. Such disclosure shall occur on a ‘need-to-know’ basis, unless otherwise instructed by a regulatory or other government authority. Under such circumstances, General Trade shall inform the third party regarding the confidential nature of the information.
General Trade may share web site usage statistics with reputable advertising companies and with its affiliated marketing companies. The information collected by the advertising company is not personally identifiable.
From time to time, General Trade may update this Privacy Statement. In the event, General Trade will change this Privacy Statement including how it collects, processes or uses personal information. The revised Privacy Statement will be posted on the web site. The client must agree to accept posting of a revised Privacy Statement electronically on the web site as actual notice to the client. Any dispute over this Privacy Statement is subject to this notice and the Customer Agreement. General Trade encourages its clients' to periodically check and review this policy so that they will always know what information General Trade collects, how General Trade uses it, and to whom General Trade may disclose it.
This Client Trading Agreement (the "Agreement") is between the website user or client (the " Client") and General Trade Global Limited (“General Trade”).
The Agreement supersedes any other agreement, and in the event of any questions open to interpretation with respect to any other sources, this agreement shall prevail. Any perceived contradictions should be relayed immediately to General Trade for clarification. Any differences that may be perceived between the English language version and any of the other operational languages, the English version will prevail.
The order in which items appear have no correlation to their importance.
A) GENERAL UNDERSTANDING
DEFINITIONS USED IN THIS LEGAL DOCUMENT
Client: The “Client” is defined as any counterparty to General Trade, including but not limited to subscribers and users of the General Trade platform. This may refer to an individual or an institution.
Base Currency: The “Base Currency” refers to the currency in which all the transactions are made from or to General Trade. The Base Currency in this document is United States Dollar, commonly abbreviated as USD or represented as $.
Business Day: “Business Day” refers to any day that the banking system is open in the United States.
Products: “Products” refer to all the products offered by General Trade, including but not limited to, those provided via the platform and by telephone.
Guarantee Enhancer: “Guarantee Enhancer” refers to any guarantees provided over and above the funds in Client's account registered with General Trade.
Trading Platform: “Trading Platform” refers to the electronic software and/ or web based service provided to Client by General Trade for the purpose of executing financial transactions.
Trade: “Trade” refers to an execution of an order through the General Trade trading platform or via telephone.
General Trade Trading Desk: “General Trade Trading Desk” refers to the trading desk operated by General Trade.
General Trade Online Trading System: “General Trade Online Trading System” refers to the web-based trading system available at the following URL: www.generaltrade.com, which allows Clients to trade.
Network: “Network” refers to any kind of equipment involved in the execution of transactions: including but not limited to hardware, software, and the Internet capabilities of both parties.
Completed Trade: “Completed Trade” is associated with any transaction where a confirmation is communicated to a client. Confirmation may take many forms, including but not limited to the posting of a transaction on the client’s trading blotter.
B) OVERVIEW OF TERMS AND CONDITIONS
Communicating with General Trade
may contact General Trade via phone or email. The primary language of
communication is English. General Trade makes every attempt to reply
promptly to all clients’ queries. General Trade may utilize the
services of a translator in order to address inquiries made in
languages other than English. This may delay the response time.
General Trade is the counterparty in all transactions. This is a consequence of the nature of the products that General Trade offers.
INITIATION OF AGREEMENT
clauses of this agreement enter into effect when a client creates any
kind of account (including demo account) with General
BUSINESS AND REGULATORY ENVIRONMENT
General Trade Global Limited, and therefore by extension General Trade, comply with generally accepted rules and regulations, as well as generally accepted accounting norms. As is the case with multinational entities, General Trade Global Limited will adhere to the applicable laws of the jurisdiction in which it operates. General Trade can and will pursue matters in any recognized jurisdiction.
POLICY ABOUT REGULATORY INQUIRY
General Trade will fully comply when a government or a regulatory body approaches it for more details about a specific account or a specific transaction. General Trade may disclose information to regulatory agencies and government agencies only. No information about the accounts managed by General Trade or about specific transactions may be disclosed to private third parties.
General Trade adopts a high priority policy in reimbursing its clients whenever a valid amount of money is requested. Any balance not required for margin purposes will be furnished to the client as expediently as possible. Wire transfers are also available for reimbursement, however will incur a bank-handling fee of USD 40 in addition to any charges assessed by Client’s bank.
C) LONGEVITY OF AGREEMENT
the Client agrees that this agreement will be in effect until the Client terminates the agreement by submitting a written request to General Trade or if General Trade notifies the Client about the termination of the agreement regardless of any reason. It is recommended that if Client wishes to cancel agreement he notify General Trade by confirmed email. Termination of contract does not release either party of any liabilities that it has accumulated during the contract period. General Trade reserves the right to make any modifications or changes as necessary to this agreement with or without notifying Client. It is recommended that Client should check the validity of this agreement from time to time.
D) NON-ADVISORY ROLE OF GENERAL TRADE TEAM
General Trade assumes that its clients are at least 18+ years of age. It is assumed that the Client is independent and expected to make rational decisions about his monetary investments. General Trade openly acknowledges that stocks and securities trading may involve risks. Therefore, it is presumed that any particular Client transacts in a manner that is suitable to his risk tolerance. General Trade bears no responsibility for any losses suffered by the Client due to trading, regardless of any reason.
General Trade permits clients to transact through following trading platforms that offered: 1) General Trade Laser Trading Platform 2) GTrade. General Trade is committed to fighting privacy violations and identity theft.
Transaction via Telephone: If a transaction is conducted via telephone, the General Trade team reserves the right not to execute the order if the General Trade team is unable to verify the identity of the client. In such circumstances, the Client may be asked supplemental information in order to determine the authenticity of the trade request. All telephone conversations may be recorded for security purposes. Any instructions given to General Trade via the telephone will have an associated time limit. It is the sole responsibility of client to understand at what time the order ceases.
Transaction Via Platform: Any transaction through the platform is considered final after the password has been supplied to log into the trading account. Therefore, it is the responsibility of each and every Client to protect his/her account against any unauthorized and unintentional access.
normal market conditions clients can execute to the extent that their
margin can support. Under extraordinary conditions General Trade has
the right to modify any aspect of an order including but not limited
to order size, entry or exit price and instrument.
Orders Via Telephone: Orders via the telephone may trigger additional requirements as they relate to client identity verification. Client will be notified immediately if the order is subject to any conditions.
SETTLEMENT AND CONFIRMATION OF TRANSACTIONS
E-trading or electronic trading ensures immediate confirmation of transactions. No additional memo or mailing correspondence will be needed. If an order is processed via phone, the confirmation of the transaction will be posted in the account of the client as soon as possible. No further communication should be expected.
General Trade keeps the funds of its clients secure. As part of its AML compliance protocol, General Trade does not forward funds of its clients to any third parties.
Wire Transfer: The funds are wired to an account, which is in the same name as that of the account holder. This policy is in direct compliance with International Anti Money Laundering (AML) laws. No exceptions, whatsoever, are made with regard to this policy.
F) PLATFORM ISSUES
Trade provides state-of-the-art General Trade Laser Trading Platform
and /or Gtrade Trading Platform. The General Trade team has gone to
great lengths to ensure that the desktop platforms are free of any
bugs and other issues. It is solely the responsibility of the client
to ensure that his operating device is compatible with the General
Trade Laser Trading Platform.
Disruption Of Service
there is a disruption of service due to issues in the platform,
General Trade will not be held accountable.
Access to the trading platform is the sole responsibility of the account holder. If account holder believes his password has been compromised, General Trade should be notified immediately and the General Trade team will issue a new password.
G) TEMPORARY AND/OR PERMANENT WITHDRAWAL OF SERVICE
Trade reserves the sole power to revoke the Client’s access to its
trading platforms. General Trade will be bound to take such a course
of action if:
i) The Client attempts to trade repeatedly without adequate margin
ii) The Client exhibits abusive behaviour in his/her interactions with the General Trade staff.
iii) A relevant Government agency or a regulator gives legal orders to revoke access
General Trade discovers that misleading or false information was
provided during the Client’s account opening form or any other
Regardless of the abovementioned points, General Trade reserves the right to revoke the access of the Client to the trading platforms without providing any notice or explanation.
H) CLIENT FUNDS
funds are not isolated. All the client funds are aggregated.
Therefore, these funds do not earn interest. Requests to withdraw
client funds will be processed within 48 hours of receiving a request
complying with company policy and procedures. If a withdrawal request
cannot be processed, it implies that the Client funds are currently
being used to fund open positions and therefore, the Client will be
notified to adjust his positions accordingly.
an account is left dormant with at least six months of inactivity,
General Trade will make reasonable and repeated attempts through
email, mail and/or phone to contact Client. If no contact can be
12 months the
funds will be transferred to General Trade and the trading account
will be closed.
I) CLIENT ATTRIBUTES
Trade operates under the presumption that all client documentation
provided by Client is current, truthful and lawful. General Trade
makes diligent efforts to verify the validity of the provided
documents. Moreover, General Trade assumes that Client understands
the implications of providing false information. If the Client is a
Corporation, General Trade assumes that it has been duly organized
and constituted, and that the corporation is permitted to trade in
financial instruments, and has the ability to sustain financial
Irrespective if the client is a natural person or a corporation, General Trade expects the client to behave in a compliant manner. General Trade does not tolerate any client behaviour that may disrupt the market or is essentially predatory in nature.
J) ACCOUNT IN DEFAULT
THE EVENT THAT CLIENT’S ACCOUNT IS DEEMED BY GENERAL TRADE TO BE IN
DEFAULT CLIENT WILL LOSE TRADING PRIVILEGES AND THE AGREEMENT WILL BE
TERMINATED. DEFAULT IS DEFINED BY GENERAL TRADE AS FOLLOWS:
· Client fails to honour any financial commitment towards General Trade, such as a margin call, where a reasonable period of 12 to 24 hours has been given.
· A third party has commenced legal proceedings against Client and has evidence to back their claims.
· Client has intentionally or unintentionally begun proceedings associated with financial mismanagement, such as bankruptcy.
· A regulatory authority has placed a hold on Client’s account.
· Client is incapacitated and cannot be realistically expected to honour its trading obligations.
· Any credit enhancer associated with Client’s account has been cancelled or revoked.
· Client violates
regulatory rules, such as concealing the fact of trading on behalf of
third parties from General Trade.
· Any behaviour that may attract the scrutiny of regulatory or law enforcement officials.
EVENT OF DEFAULT
When a default occurs, liquidation of Clients assets and open trading positions will be processed in a manner deemed appropriate by General Trade. Any amount of money requested by the trustee or any other authorized person on behalf of the client will be offset against any amounts due to General Trade, including but not limited to any legal fees & charges that are associated with the account in default.
RESPONSIBILITIES OF GENERAL TRADE AND GENERAL TRADE EMPLOYEES
Trade Global Limited, General Trade, and of their shareholders,
employees, or members shall not be held liable for any losses, both
direct and indirect, suffered by a Client, subject to the terms and
conditions of this Client Trading Agreement. The Client Trading
Agreement shall take precedence over this and any other publication
by General Trade.